Every year Business Air News surveys its readers on their experiences of FBO facilities across North America, and in 2023 there was a clear winner in Galaxy FBO at Conroe-North Houston Regional Airport/KCXO.
Galaxy FBO’s team at the Conroe North Houston Regional airport in Texas has come top of the 2023 North America BAN FBO survey, a feat it achieved, it says, thanks to its embodying and exemplifying strict industry standards.
As a World Fuel Services’ Air Elite Network Diamond location, it meets and exceeds IS-BAH and NATA Safety 1st certification standards.
Galaxy FBO president and CEO Jeremy Gee, vice president Cory Merryman, general manager John Lowry, FBO experience manager Maria Roth and line services manager Evan Coghlan believe their job is to cultivate a good reputation at every link in the chain; making the scheduler’s job simple, making pilots look good, making passengers happy; and making the magic happen, no matter what. The FBO features an arrival/departure aircraft canopy that is large enough for Gulfstream G700s and Bombardier Global 7500s, and it can accommodate short and long term aircraft storage needs within nine hangars. The Black Walnut Café, with views of the runway from its third storey patio, is open to the public for breakfast and lunch.
Lowry says: “We feel that along with our routine daily operations and our ability to anticipate needs, our top position really comes down to building good relationships with the crew and their passengers. With increased traffic, due to growth and business opportunities in north Houston and the surrounding communities, we have seen many new aircraft and new faces over the last year, and that has given us the chance to impress many new travellers.”
The team makes sure to build a relationship with everyone who comes through the doors, even if it is only for one visit. Lowry continues: “We try and make everyone feel this is a home away from home, regardless of what type or size of aircraft they fly. With our ‘trust at every turn’ motto, we make it known to the crew members that we have their back and we care about their safety as our top priority. A recognition from Business Air News will help our high standards become more widely known.”
Going forward, Galaxy will continue to focus on service and safety, and to help communicate the importance of general aviation. “There is nothing so magical as flight; the promise it holds, the adventure it unlocks, the precision it demands,” Lowry adds. “Our passion for aviation goes further than the services we provide on the ramp, and our facility frequently hosts various local and national aviation related educational and networking events.”Congratulations to the Galaxy FBO Team at KCXO from The Ramp Blog Team.