Powerful FBO Software System linking every sector of the FBO
Every FBO Manager,
CEO & CFO craves a single, integrated software package linking, in real time their Ops Room, Ramp & Accounts
Department. Every Ops Room staffer wants a straightforward, easy to use system
that connects them to the customer, be they the flight crew, trips support,
aviation department or charter broker. Every rampie & fueler wants to be
kept up to date, without receiving confusing or conflicting messages.
system needs to by intuitive, easy to learn, seamless, quick to implement while
at the same time, being cost effective & secure.
paperless, reducing staff costs & enhancing customer service are also, always
to the fore of an FBOs management thinking.
fuel ticket mistakes (why do these fuel figures not add up?), avoiding missed billing
(why did we not invoice for the GPU?), keep the crew informed (is the catering/chauffeur here yet?) are all part of a smooth functioning FBO.
After more than
30 years in the General Aviation sector, these are my base-line requirements, this is
where I start judging any FBO software system.
worked with several different systems over the years, including Total FBO & FBO One, even assisted with
implementation at several stations & I can tell you that they are not all the same.
across X-1FBO at an NBAA event back in 2018, got talking to their co-founder
& CEO Jim Wiley. Like myself, he had spent a good few years with Landmark
Aviation. We spoke the same language, understood each other, FBO terminology is
the same no matter where you are.
me most about the X-1FBO system was that they had a vision to develop a software
solutions package that would seamlessly integrate all functions at the FBO.
X-1FBO has everything
covered, from the moment the handling request hits the Ops Room right up to wheels-up on departure!
has been developed by a team of FBO experienced people to give every size FBO a
world-beating operations system!
Here is a
brief description of the X-1FBO modules available:
operations module that provides Services & Product Point of Sale, Customer
Service Management, Rules Based Pricing, Customizable Arrival/Departure
Boards, & Sales & Accounting Reporting.
powered hand-held device, providing ramp agents with real-time access to all
handling requests, fuel inventory, & capability to add last minute requests
to their bill.
made easy with a suite of tools & services. FBOs have the option to use a
wireless POS device with any processor to connect. (Not
currently available in most regions outside of North America)
Flight Tracking tool that fully
integrates with X-1FBO core module. Tracks
arrivals/departures automatically, reduces the number of blocked tail numbers
& see pending requests for each flight. TRX shows if an aircraft has a
request for fueling within X-1FBO.
Wallet App you can offer your clients for free, that stores all fuel & credit
cards & can be used to pay FBO invoices by scanning X-1PAY QR code.
Designed for smaller FBO or airport,
a standalone cloud-based point-of-sale system for those looking to modernize
their process. The system can connect directly to all major aviation gateways
& provide the capability to pull simple reports.
provides flight crew & passengers with the best alternative to the poor
choices of the vending machines that are ubiquitous in the General Aviation
world. By providing a self-service Café experience in cooperation with one of
the FBOs trusted caterers, the FBO can bring more & healthier choices to
all the FBOs users.
I have sat
in on the online demonstration & have had a chance to “play” with the
X-1 SinglePoint device. The system is innovative, scalable & can accommodate
integration with Flightbridge & other third-party systems. For management,
reports with key analytics are always up to date & available at the touch
of a key.
X-1FBO helps drive efficiency, revenue, higher margins & greater customer
satisfaction. FBO people love it!
my own, in-depth study of X-1FBO & its functionality, I have had feedback
from many FBOs & sat in on several of the regular X-1FBO user webinars. At
the end of the day I have to agree with their slogan,
“X-1FBO, The Smarter
Way to Run Your FBO”
If interested in learning more, drop me an email and I will put you in touch with
the X-1 implementation team who can show you how the system can be tailored for your requirements.
Joe McDermott Senior FBO Consultant Global FBO Consult